Refund Policy

Last Updated: October 2026

At Pihutique, we want you to have a smooth and satisfactory shopping experience. If you are eligible for a refund under our applicable return or cancellation terms, this Refund Policy explains how refunds are processed and when you can expect to receive them.

By placing an order through www.pihutique.com, you agree to the terms outlined below.

1. Refund Eligibility

A refund may be provided in situations where:

• An eligible order is cancelled and the cancellation is approved.

• A returned product meets the applicable return conditions.

• The wrong product is delivered and a refund is approved.

• A product is received damaged or defective and the issue is verified.

• An order cannot be fulfilled due to product unavailability.

• A payment is successfully received but the corresponding order cannot be processed.

• Any other situation qualifies for a refund under our Return & Refund Policy.

Refund eligibility may depend on the product, reason for return, condition of the item, and applicable policy terms.

2. Refund for Cancelled Orders

If an eligible order is cancelled before processing or dispatch, the applicable amount may be refunded after the cancellation is confirmed.

Once an order has been processed or shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process.

3. Refund for Returned Products

If a returned product meets all applicable return conditions, the refund will be initiated after the returned item has been received and inspected, where applicable.

Products that do not meet the applicable return requirements may not qualify for a refund.

Please refer to our Return & Refund Policy for complete information about return eligibility and conditions.

4. Refund for Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Pihutique customer support as soon as possible.

We may request:

• Order number

• Photographs or videos of the product

• Photographs of the packaging

• Shipping label details

• Other information required to verify the issue

After verification, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.

5. Refund for Unavailable Products

If Pihutique is unable to fulfil an order because the purchased product becomes unavailable, we may cancel the affected order and issue an applicable refund.

6. Payment Gateway or Transaction Refunds

If your payment has been deducted but your order was not successfully confirmed, please contact us with your transaction details.

We will verify the transaction status and take appropriate action.

If the amount has been received by Pihutique but the order cannot be processed, the applicable amount will be refunded.

7. Refund Method

Where possible, approved refunds will be processed through the original payment method used to place the order.

For Cash on Delivery orders, if a refund is approved, we may request appropriate bank account or other payment details to process the refund.

We will never ask you to share confidential information such as your OTP, PIN, CVV, or password for processing a refund.

8. Refund Processing Time

Once a refund has been approved and initiated, the time required for the amount to appear in your account may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

Pihutique is not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated.

9. Partial Refunds

In certain circumstances, only part of the amount paid may be eligible for a refund.

This may apply where:

• Only some items from an order are returned.

• A partial cancellation is approved.

• Certain products are not eligible for return.

• Promotional discounts or other applicable terms affect the refundable amount.

The final refund amount will be determined based on the applicable order and policy terms.

10. Shipping Charges

Shipping charges may or may not be refundable depending on the reason for the return or cancellation and the applicable policy.

Where a refund is approved, any refundable shipping amount will be determined on a case-by-case basis in accordance with our applicable policies.

11. Promotional Orders and Discounts

For orders placed using coupons, promotional codes, discounts, or special offers, the refund amount may be calculated based on the actual amount paid for the returned or cancelled product.

Promotional benefits may not be reinstated after a return or cancellation unless specifically stated in the applicable offer terms.

12. Non-Refundable Situations

A refund may not be provided where:

• The product does not meet the applicable return conditions.

• The return request is submitted after the permitted return period.

• The product has been used, damaged, altered, or improperly handled by the customer.

• Required information or evidence is not provided where necessary to verify the issue.

• The issue falls outside the applicable return or refund terms.

Certain products may also be non-returnable or non-refundable due to their nature. Such restrictions will be communicated where applicable.

13. Refund Not Received

If your refund has been approved and initiated but you have not received it within the expected timeframe:

1. Check your bank account or payment account.

2. Check with your card issuer or payment provider.

3. Check your UPI or wallet transaction history, where applicable.

4. Contact Pihutique customer support with your order and refund details.

We will assist you in checking the status of the refund.

14. Changes to This Refund Policy

Pihutique may update this Refund Policy from time to time to reflect changes in our business practices, services, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

For questions regarding refunds, cancellations, or returned orders, please contact us:

Pihutique

Website: www.pihutique.com
Email: pihutiquearts@gmail.com
Address:  Shop no-27, Gajanand Cloth Market, sheopur road, Pratap nagar, Jaipur-302033

Please include your order number and relevant details when contacting us about a refund so that we can assist you more efficiently.

Pihutique reserves the right to review each refund request according to the applicable policies and circumstances of the order.